Questions about Nabhaya Clinic, answered plainly.

Nabhaya Clinic has four plans: Solo at ₹999 a month for one doctor, Clinic at ₹1,999 with a pharmacy, Practice at ₹4,999 for up to 3 doctors with a lab, and Multi-Speciality at ₹9,999 for up to 15 doctors in 10 departments. Plans are billed yearly, with 18% GST added and a GST tax invoice for every payment, and include 500 to 5,000 WhatsApp messages a year.

Solo allows 1 doctor and 3 users, Clinic 1 doctor and 5 users, Practice 3 doctors and 10 users, and Multi-Speciality 15 doctors and 25 users. User counts include admins and doctors. Storage is 2 GB on Solo, 20 GB on Clinic, 40 GB on Practice and 100 GB on Multi-Speciality, and 25 GB packs add more on any plan.

Yes. Extra WhatsApp messages cost ₹1 each and extra storage costs ₹1,899 for 25 GB, both GST included, until your subscription year ends. Extra doctor or staff seats and 13 feature add-ons, such as the lab or the WhatsApp inbox, can be added to a smaller plan. They are priced per year plus GST, end with your paid year and keep working for 7 days after. Ask us which add-ons are available.

Yes. Moving to a bigger plan starts a new 12-month term on the day you pay; the unused days of your current term are credited through a GST credit note, and you pay the difference. A smaller plan can be bought from 45 days before your current plan ends and starts when it ends. Your records stay as they are either way.

No, unless your administrator turns on automatic payment in Settings → Billing, where Nabhaya offers it. It is optional, never needed for a trial or a purchase, and can be turned off at any time. Otherwise you renew by paying again, and we remind your administrators before the plan ends.

Yes. A free trial can be arranged for your clinic, with 100 WhatsApp messages and 1 GB of storage, and its length is set for your clinic. We do not ask for payment details to start a trial, and a trial never turns into a paid plan by itself. The full allowance of your plan starts when you buy it.

Plans, message credits, storage packs and add-ons are paid in advance and are not refundable once paid, including unused time. If we took money in error, for example a double charge, more than the invoice amount, or a payment that was not applied, we refund the extra in full. If you turned on automatic renewal, you can cancel a renewal for a full refund before its new term starts. Refunds required by law are also given. Full policy: clinic.nabhaya.com/refund-policy.

It runs an outpatient clinic in one system: patient registration, appointments and online booking, the OPD queue and waiting-room display, consultations and prescriptions, certificates and referral letters, laboratory, GST billing and payments, pharmacy and stock, WhatsApp messages, reports and staff roles. Every part shares one record per patient, so nobody types the same details twice. It runs in the browser.

The screens are in English. The waiting-room display can announce each token and room by voice in one or two of 10 languages: English, Hindi, Marathi, Gujarati, Bengali, Punjabi, Tamil, Telugu, Kannada and Malayalam, spoken by the display's built-in voices. The clinic chooses the languages.

Booking confirmations and reminders, OPD tokens, bills, prescriptions, lab reports, and payment and refill reminders, using approved WhatsApp templates. Adult patients who agreed to such messages also get one Google review request. Your administrator switches each message on or off, and each one uses one credit. Reminders carry Confirm, Reschedule and Cancel buttons, and documents go as secure links.

Yes. On Multi-Speciality, messages can go out from your clinic's own WhatsApp Business number through your Meta account, and emails from your own mail server. On other plans this can be added on request. Otherwise messages go from Nabhaya's shared WhatsApp number, with your clinic's name in the message.

Yes, from the Practice plan. Delivery figures show which messages were sent, delivered, read or failed, and why. The WhatsApp inbox shows the full conversation with each patient, and your team can reply from Nabhaya. Your clinic sees only its own chats. On Solo and Clinic, the inbox can be added on request.

At the counter by cash, card, UPI, net banking, bank transfer or cheque, with partial payments and the balance tracked. From the Clinic plan, patients can also keep an advance in a wallet. Online, they can pay at booking if you ask for it, from a payment link or, from the Practice plan, from a payment reminder, into your own gateway account.

Online payments go into your clinic's own gateway account: Razorpay, with Cashfree, PayU, PhonePe and Paytm switched on for your clinic on request. One gateway is active at a time, and it must pass a connection test first. Card machines from Pine Labs, Razorpay POS, PhonePe POS and Paytm POS receive the amount straight from the bill, on request. Every plan includes both.

Staff can send a payment link from any bill on WhatsApp or show it as a QR code. The link is valid for the time your clinic sets, from 1 hour to 7 days (24 hours by default), and the bill updates itself when the patient pays. Payment links stay off until a clinic administrator turns them on. Card and UPI details never reach Nabhaya.

Yes, from the Practice plan, or as an add-on. Doctors order tests from the consultation, and the lab desk collects samples, enters results with reference ranges and High or Low flags, and releases reports, or a doctor authorises them if you prefer. Outside lab reports can be uploaded as PDFs and checked. Printed reports carry an order barcode, a step timeline and a verification QR. A Lab Technician role runs the lab.

Yes, from the Clinic plan. Medicines are dispensed from the prescription by strip or loose tablet, and walk-in buyers are billed with just a name and phone number. Stock is tracked by batch and expiry, with purchase orders, supplier returns and Schedule H, H1 and X registers. A standalone Nabhaya Pharmacy is in development, and no launch date has been announced.

Yes. Nabhaya issues GST tax invoices or bills of supply with HSN or SAC codes and your GSTIN, numbered without gaps per series and financial year, with credit notes for changes. Pharmacy GST is worked out per line after discount, and round-off applies only when the cashier chooses. A GST summary and the day close help at the end of each day and month.

Yes. ABHA creation and verification, Scan & Share at the front desk and sharing visit records with the patient's consent (HIP) are included on every plan. Multi-Speciality also lets your clinic request records from other providers with the patient's consent (HIU). Records are shared only with the patient's consent, and records received from other facilities are deleted when that consent ends.

In India. Everything the Nabhaya application stores, including the database, uploaded files, exports, backups and logs, is in Amazon Web Services, Mumbai. Data leaves India only in transit, through Cloudflare's network, and where Meta (WhatsApp), our email provider or Google Firebase deliver messages. Cloudflare stores no application data.

Yes, with tools that help your clinic meet its DPDP duties. Your clinic is the Data Fiduciary and Nabhaya its Data Processor. Nabhaya records each patient's consent against your privacy notice version, with a parent or guardian for children, publishes your own notice, and gives patients a privacy page to withdraw consent or ask for a copy, correction or erasure, with a 30-day tracker.

No. Nabhaya does not sell clinic or patient data, and does not use patient data for advertising, analytics or training artificial-intelligence models. Promotional messages, such as review requests and announcements, go only to adult patients who agreed to receive them, and a patient can reply STOP on WhatsApp to turn them off.

Yes. Admins can export patients, appointments, visits, prescriptions, vitals, bills and payments, pharmacy and stock records, with uploaded files, in Excel or CSV at any time. Exports also work while the account is read-only after a plan ends.

Everything keeps working for 7 days after the plan ends. Then the account is read-only for 90 days, and administrators can still sign in to renew or export for 90 more days before the data is deleted. Reminders go out when the plan ends and 60, 30 and 7 days before deletion. Renewing before then restores full access.

No. Nabhaya needs an internet connection and does not work offline. If the connection drops, a page that is already open may still show what it loaded, but you cannot open other pages or save changes until you are back online.

Nabhaya works in the browser on computers, tablets and phones and can be installed on the home screen as a web app. It works in current versions of Chrome, Edge, Firefox and Safari.

Raise a help ticket inside Nabhaya or write to support [at] nabhaya.com. Each ticket shows its response target, and the app has help articles for every module. For privacy questions and grievances, use the Grievance Officer details in our privacy policy. When you start, we set up your doctors, booking link and prescription template with you.

Book a demo at clinic.nabhaya.com/contact. After the demo, our team sets up your clinic account, and your administrator completes an online form and accepts the Terms. You then invite staff, up to 25 at once with a link valid for 72 hours, and each person gets a short guided tour for their role.

Partly. From the Practice plan, you can import your medicine and services lists from a CSV or Excel file. Patient import from a spreadsheet can be switched on for your clinic, for the Clinic Admin to run. Past visits, prescriptions and bills cannot be imported, so keep an export from your old software for reference. We help with set-up on a call.